The Feathers Hotel, Ledbury

"An OK stay but feel American tourists are the target market rather than repeat business "

Lovely hotel but a strange mix of old and modern. Our bedroom, room 3, was far too cluttered. No space to put anything on the bedside tables given the huge, modern, lamps etc. Too much seating, a settee and an easy chair. Great bathroom, but a very poor shower. Decent hairdryer, but struggle to plug it in near a mirror. Awful mattress and pillows! Do hotel owners ever sleep in the beds they are providing? In general poorly trained staff.in customer service skills.

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