The Swan Hotel, Stafford

"Very disappointing "

The Swan Hotel was always one of our "go to" restaurants, indeed we have had many pleasant celebratory meals there including birthdays, family gatherings and Christmas meals. We have also enjoyed many pre cinema meals there too and many Sunday lunches.
We have been using the restaurant for many yesrs, since prior to the Lewis Partner ownership. However, over the last few years we have noticed a gradual decline in the overall standard of the both the service and quality of the food.
Yesterday, we booked online for Sunday lunch at 2.45, we arrived early and had a few drinks in the bar.
We proceeded to the restaurant at the alloted time where we were cordially welcomed and seated promptly.
We were provided with food and drinks menus but had to wait quite a while before our order was taken. When the order was taken we were told that there would be a 35 minute wait due to "all the food being cooked to order from fresh".
Not too much of a problem in itself but the 35 minutes turned into nearer three quarters of an hour. However the waitress was pleasant.
We ordered the pork Sunday lunch, and it was OK but nothing really to write home about. The portion of pork was on the small side and the roast potatoes were slightly undercooked.
Upon being asked how the meal was at the table check we said "OK, but disappointed about the long wait. The waitress was pleasant and apologised.
However, when we went to pay we were asked again (I belive by the manager) how our meal was. We replied, OK, but disappointed at the long wait and felt that the meal was not to the standard of old and that we felt that there had been a deterioration over the years.
However, the manageress became quite verbally aggressive in her defence which was quite unnecessary as we were very polite and honest in our reply to the question of "how was everything ".

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